What type of incidents qualify as Level C variances?

Level C variances typically recognize incidents that do not lead to patient harm but indicate a deviation from standard practice that warrants attention for improvement. Outstanding customer service provided demonstrates adherence to high standards in patient interaction, even when the overall incident may have had a deviation. This distinguishes it from situations where patient outcomes are poor, which would qualify for more serious variances, or from general complaints that do not specifically relate to patient care quality. Similarly, while procedural errors may signify a need for remediation, if they are executed without resulting harm, they may not meet the threshold for more severe scrutiny typical of higher-level variances. Recognizing outstanding customer service under Level C reflects a positive acknowledgment of performance, even amidst operational challenges.